All purchases are final. We do not offer returns, refunds, or exchanges under any circumstances. Please ensure you are confident in your selection before completing your transaction.

In the rare event that an item arrives damaged or defective, we may provide a replacement. To be eligible, you must submit a claim within 7 days of receiving your order, along with clear photographic evidence of the damage or defect. Each claim is reviewed on a case-by-case basis, and replacements are not guaranteed.

We take care to process every order accurately. If you receive the wrong item due to our error, please contact our customer service team within 7 days of delivery so we can promptly assist you.

If you have questions or concerns about this policy, please reach out to us at vlo@vlo.com. We are happy to assist you and ensure your shopping experience is positive.

By completing your purchase, you acknowledge and agree to these terms.